Crypto Exchanges

Securing Your Bitfinex Account



Welcome to the Bitfinex Academy.

This video is a step-by-step guide to securing your Bitfinex trading account, covering the basic security recommendations which we advise for all our users to follow.

It is very important (!) for you to write down & safely store your 2FA account key & withdrawal confirmation phrase, which will help you access your account should you e.g. lose your phone.

We recommend for you to do the following to ensure your funds are kept safe –
• Enable two-factor authentication.
• Lock withdrawals when a new IP address is used.
• Setup a withdrawal confirmation phrase.
• Lock or disable withdrawal addresses for all currencies.
• Disable “Keep Session Alive”.
• Limit access to your account based on IP address.
• Enable PGP email encryption.

All changes must be confirmed through email before they are implemented!

PGP email encryption & IP address whitelisting are advanced security features and we cannot stress the importance of not enabling these features unless you are 100% certain of what you are doing and what they mean. Please read the support articles below for more information regarding these features.

Support articles:
Security guide: https://support.bitfinex.com/hc/en-us/sections/203192029-Security
IP Whitelisting: https://support.bitfinex.com/hc/en-us/articles/115004524669-IP-Address-Whitelisting

Follow our community for updates & announcements:
Blog: https://blog.bitfinex.com
Twitter: https://twitter.com/bitfinex
Facebook: https://facebook.com/bitfinex1
Linkedin: https://linkedin.com/company/bitfinex-limited

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18 Comments

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  2. Please help …XRP deposit to bitfinex account but even after 2 days not credited to my wallet… raised ticket…#675483…please help… contacted with bitfinex support from all means but no response got till now

  3. Hi,
    I am looking to buy and store xmr with your service.
    Will I be credited with the MoneroV fork coins if I leave the coins with you?
    Please let me know as soon as possible, it is scheduled for March 14th and I will want to receive the airdrop.
    Thanks!

  4. Can you please resolve my deposit issue of 0.2 BTC that you are not showing on my account?
    I have been waiting since the 12th of December. 
    I sent to exact address, the BTC deposit Exchange Wallet, and the tx was confirmed after just an hour or so, but you never showed my funds nor helped me with the support. 
    Please do something immediately.

    Sent to 
    1G3vo3FBXXH8qQWXXm2p3xMV3qYjuFnCP8 

    txid 
    e1039c7f3658948a40ac110a2ad71dd861e98b1a79f2ea152b973a50fc61dbfe

  5. m having problems with the autentication. I'm submitting my Financial Verification, but every time when I finish to complete data and press the submit button, just nothing happens and all fields become empty again. Do you know why it could be?

  6. hi!bitfinex! Account Recovery > IP Address Lock-Out. i don't realize how come the ip address change. i just turn on that for my 100% secure my account. please help me.

  7. Bitfinex says that my pgp is invaild. I hoestly dont know what I'm missing. I'm using thunderbird, kleopatra, and enigmail. but there seems to be no valid answer. could i get a little help?

  8. Your shitty site is still constantly losing connection and closing. I will log in and within minutes be logged out.

  9. Are you guys going to release a desktop client? Your web interface is too slow, drops connections and slow to respond. Great interface, terrible latency trying to use your platform!!

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